Returns & Exchanges
Need answers about our returns, refunds & cancellation policy? You're in the right place.
At The Light Library, we are committed to total customer satisfaction. If you would like to return a product, no questions asked, you may request a return within 24 hours of receiving the product.
The product returned should be in its original packaging with the price tag, barcode, labels, usual manual, warranty card, etc intact.
- We will charge you a 15% re-stocking fee + the shipping charge for the return, will be deducted from your final refund.
- The returned products are subject to inspection by The Light Library in order to determine the legitimacy of the return.
- Your refund will be credited within 2-3 working days after the item is received and inspected.
- Any products returned in a damaged condition will not be refunded.
You must inspect your order on delivery because we'll ask you to sign a form confirming that it's in good condition.
Our quality team checks your order to make sure it's up to the very best standards before we send it to you.
But if we've missed something or sent you the wrong thing, just let us know within 24hours of delivery at email@example.com
- If you delay contacting customer support within 24hours of the delivery, The Light Library shall not be held liable for the failure to replace the order.
- The product returned should be in its original packaging with the price tag, barcode, labels, usual manual, warranty card, etc intact.
- Send us a few photos & videos of the damage or any other issues.
- Our team will assess your complaint and process an exchange. We'll either give you a full refund, arrange for a repair, or order you a replacement.
- Once the product is inspected & approved for replacement by The Light Library the replacement product will be dispatched to you within 2 working days.
As soon as we receive your order, we start working on it. The order can be cancelled as long as the item's not been dispatched. Additionally, Kindly be aware that once an order is placed, it cannot be changed online, so you can call customer service to seek a change or cancellation. We'll do everything we can to make the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard refunds & exchanges policy.
- An order cannot be cancelled once it is shipped.
- You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped, call the customer service number--- or send us an email at firstname.lastname@example.org with the new product details (name, color, price, size)