I've just placed my order, what happens next?

Where's my order?

Can I change/modify my shipping address/sizes?

How much will the shipment cost?

Can I cancel or change an order?

Do you take orders over the phone?

How to use the coupon code?

Do you ship internationally?


How long does delivery normally take?

I still haven’t received my package. Where is my order?

Why was my order divided into two or more packages?

Why it shows that my tracking number is invalid?

Is there a charge for Cash on Delivery purchases?

What happens if I'm not around when the delivery is made?

Returns & Refunds

How do I return & exchange an item?

How long does it take to get my refund?

What if I received a wrong or defectives?

Payment & Promos

Is there any additional fee beyond purchase?

What payment methods do you accept?

Why my payment was declined?

What should I do if my promotion code isn't working?

Can I use one more than one discount?